Logistics Operations Supervisor - Seasonal Contract

Tulsa, Oklahoma
Warehousing & Distribution (Transportation and Material Moving Occupations)
Job Type
Working Hours
8:00 AM - 5:00 PM (Various Shifts Available)
US$ 34.00 per hour
Ref. Number
Whitaker,Barbe, Spherion
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Job Description

Excellent seasonal opportunity! Our client is seeking hard-working individuals to fulfill a 5-6 week contract at a large retail distribution center. The Operations Supervisor facilitates all aspects of operations including, but not limited to load planning, coordination of services with the small package operations and systems, customer relationship management, accounts payable and receivable activities. The Operations Supervisor also anticipates and responds to customers' needs, requests, and issues.

Employment Type: 5-6 Week Contract (11.16.20 - 12.22.20)

Hours: Day and evening shifts; 6 days a week; Significant OT hours available

Pay: $34/hr

Supervises Load Planning
-Obtains and converts volume projections to ensure accurate loading of projections
-Forecasts, tracks, and books loads and equipment (i.e., reposition) to support customer???s shipping needs and requirements
-Monitors truckload capacity commitments from Supply Chain Solutions carriers to ensure capacity is available and secured
-Monitors equipment to ensure road worthiness and to verify location and capacity availability according to specifications
-Identifies and secures special equipment to meet customer obligations

Anticipates and Responds to Customers??? Needs
-Anticipates and responds to customers??? shipping needs to ensure customer satisfaction and performance standards are met
-Sets service expectations to improve service and to ensure department service goals are met
-Acts as a customer agent on carrier claims to resolve customers??? issues
-Conducts damage control and escalates issues to resolve customers??? concerns

Manages Tracking, Reporting, and Exceptions
-Evaluates the selection of carriers and plans the handling of exceptions and service recovery (e.g., in the event of late loads, etc.) to ensure effectiveness and to manage costs
-Conducts service recovery (e.g., diverting loads, etc.) to ensure service requirements are met
-Prepares daily tracking reports and ongoing performance reports by customer to analyze delivery performance and to ensure a high level of service
-Daily communication to the carrier base on any / all linehaul failures

Supports Operations Planning Activities
-Collaborates with service providers (i.e., external carriers) to implement new business, maintain existing business, and manage service expectations
-Dispatches information to service providers to schedule freight movement
-Works with service providers to verify capacity and obtain spot quotes
-Monitors service levels to ensure external carriers meet service requirements
-Works with service providers to resolve service inconsistencies

Working hours: 8:00 AM - 5:00 PM (Various Shifts Available)

-Strong verbal and written Communication skills
-Previous shipping equipment and scanner experience, preferred
-Attention to detail
-Ability to multitask

High School

1-4 years

-Willingness to work on Thanksgiving day
-Must be comfortable using a computer; knowledgeable in Excel; familiarity with logistics software is a plus
-3+ years of warehouse experience required
-3+ years of shipping and receiving experience required (must have experience monitoring packages and shipping labels)
-2+ years of logistics experience required
-Must have a high school diploma or equivalent
-Ability to pass a background check and drug screen

-High School or equivalent

-3+ years

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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