Manufacturing Customer Service Representative

Saint Augustine, Florida
Manufacturing & Production
Job Type
US$ 35,000 - US$ 45,000 per year, $35k - 45k per year + none
Ref. Number
Silva,Danielle, Spherion
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Job Description

- Primary facing with customers - first contact - represents American Conduit base
- Customer Purchase Order Processing: Part Setup, Pricing, Order Entry, Order Acknowledgement; all within AS400-
- ISOM /Oracle and SAP Business Systems
- Invoice / release orders & shipments
- Customer service, including, but not limited to quoting, quote follow up and expediting.
- Main contact or sales base will be interfacing and communicating with our (24) manufacturer's rep agencies across the country, of which (15) have consigned stocking warehouse locations.
- Review/approve conduit agent warehouse freight invoices for payment via web
- Calculate and administer agent's conduit commissions
- Clerical duties include: filing, copying, credit issues, complaints disputes, generating/printing reports, etc.
- Reconciling consigned stock inventories at agents' warehouse locations - making adjustments
- Maintain monthly/quarterly/yearly reports/files
- Relationship development and maintenance of customers with buyers
- Communicates / Coordinates customer requirements with Manufacturing Team and other producing plants, if needed

Work Experience
--5 years' Customer Service experience minimum
--Extrusion / Manufacturing Senior Customer Service experience desirable

Functional Knowledge
--Team player
--Excellent Customer Service / Communication skills
--Telephone and E-mail Proficiency
--Organized / Self-starter
--Ability to influence others
--Conflict Resolution
--Adaptable to change
--Fluency in English, any other languages a plus
--Technical Knowledge
--Use of multiple operating business systems i.e.: AS/400, & SAP; proficient in Microsoft Excel, Word, and Power Point, others: SharePoint

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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