Manufacturing Customer Support Manager

posted:
Location
Saint Augustine, Florida
Industry
Manufacturing & Production
Job Type
Full-Time
Salary
US$ 45,000.00 - US$ 65,000.00 per hour, $45k - 65k per hour + none
Ref. Number
S_21535
Contact
Silva,Danielle, Spherion
Phone
904-808-1500
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Job Description

- Developing and achieving Technical Customer Support objectives and goals to support the organizational vision.
- Ensuring targeted service and performance standards are achieved or exceeded.
- Executing tactical plans and initiatives that exceed customer expectations via phone, email and in person resulting in increased customer satisfaction
- Being the liaison between customers and European Production Plants and their Technical Customer Service Teams.
- Technical claim handling and follow up

Working hours: 8 am - 5 pm

Skills:
Qualifications
--Work experience in a technical customer service role or similar role
--Demonstrated ability to manage projects with multiple stakeholders
--Must be able to operate in a fast-paced environment with tight timelines
--Proven success in driving operational improvements
--Proficiency with Microsoft Office Suite including: Word, Excel, PowerPoint, and Outlook
--Ability to execute and deliver within required guidelines
--Strong influencing leadership skills
--Strong technical background
--Ability and willingness to travel extensively and on short notice
--Strong communication and interpersonal skills
--High level of flexibility regarding working hours
--Ability to drive to customer locations

Education and Experience:
--BA / BS degree or equivalent combination of education and experience
--At least 3 years' experience in a manufacturing related technical role; 5 years of experience in a technical role with aluminum is preferred
--Technical customer service experience relating to automotive manufacturing preferred

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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