Medical Billing Supervisor

Madison, Wisconsin
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Working Hours
8:00 AM - 5:00 PM
US$ 50,000 - US$ 55,000 per year
Ref. Number
Moto Gladys Igahara, Spherion
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Job Description

Spherion, in partnership with Exact Sciences, is actively recruiting for Medical Billing Supervisors for a DIRECT HIRE opportunity you don't want to miss!

The Medical Billing Supervisor assists the Billing Manager/Director in the ongoing development and performance of the revenue cycle team as well as day to day supervision of team activities in order to meet department and company goals. The primary responsibilities include providing supervision, hiring, training and coaching, managing workloads and handling escalated concerns as related to revenue cycle.

- Monitors associate and overall department metrics to ensure revenue cycle functions are addressed according to Company/Department goals.
- Provides guidance on priorities for the department. Ensures work is completed in a timely and accurate manner.
- Assists in recruiting, hiring, onboarding, coaching, and counseling of Revenue Cycle Department staff.
- Takes part in the creation of training materials as appropriate. Identifies additional training needs/resources as needed.
- Provides medical billing training and assistance to other departments as needed.
- Recommends and implements changes to ensure revenue integrity and maximum reimbursement.
- Provides on-going coaching to Billing staff to ensure a consistent level of service is maintained.
- Provides escalation support to Billing staff.
- Identifies and communicates changes in payer guidelines.
- Assists in identification and reporting of system errors and workflow solutions.
- Supports and performs billing functions including claims errors and rejections, submission/reconciliation, call center, follow up and appeals, payment posting and processing of refunds and recoupments.
- Identifies and shares best practices and drives for continuous improvement of the customer experience.
- Ensures compliance with all Company quality procedures and guidelines including but not limited to Quality Policy, Code of Business Conduct and Ethics.
- Ensures familiarity with relevant guidelines and policies for medical devices (e.g., HIPAA, Medical Device Reporting, etc.).
- Maintains skill set to be able to perform all essential responsibilities of the Billing Associates and Data Error Processing Associates and performs them as directed.
- Reports to work on time, and follows attendance guidelines.
- Conducts all assigned job duties in a timely and productive manner.
- Performs all job duties according to Company policies and procedures.
- Completes other duties as assigned.

Working hours: 8:00 AM - 5:00 PM

- Excellent verbal and written English communication skills.
- Demonstrated knowledge of billing call center service principles and practices.
- Disciplined, self-motivated & reliable; able to stay focused on a task and work independently; motivated to perform quality work; diligent about arriving to work on time and completing tasks that are assigned in a timely manner.
- Demonstrated ability to inspire and motivate others and work effectively through influence and collaboration.
- Possesses a positive attitude with excellent interpersonal skills and the ability to interact and build strong working relationships with customers as well as peers at all levels of the organization.
- Ability to work in a team environment and adapt to changing workload and circumstances effectively; able to respond to new information quickly.
- Professionalism: conducts themselves in a professional manner in all interactions with patients, members of the Exact Sciences customer support center, Laboratory team, clients and associates.

High School

4-7 years

- Knowledge of International Classification of Diseases (ICD-9) and (ICD-10) required
- Knowledge of Coding Procedure Terminology (CPT and HCPCS) r

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