Medical Front Desk Associate

Columbus, Georgia
Health & Social Care, Practitioner & Technician (Healthcare Practitioners and Technical Occupations)
Job Type
Temp to Perm
Working Hours
10:00 AM - 7:00 PM
US$ 10.00 - US$ 10.50 per hour
Ref. Number
Comonte, Amanda, Spherion
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Job Description

Under general supervision, performs work of moderate difficulty by accomplishing general office duties. Exercises independent judgment and initiative in the completion of complex and comprehensive work assignments. Assures uniformity of office procedures with other departments.

Manages front desk to receive clients and visitors.
Collects necessary data from new clients. Checks paperwork on new and returning clients to ensure that all necessary insurance, ensure managed care information and signatures are obtained or updated as needed. Forwards paperwork to appropriate clinician.
Keeps master schedule of all appointments for the current day. Check clients out, and notify clinicians
of ???no shows.???
Collects fees from clients, gives receipts, and posts payments to accounts. Directs clients to Business Office as needed.
Performs additional front office functions to include:
a. Copying new client paperwork and insurance cards/forms.
b. Answering basic client insurance/account inquiries.
c. Processing all general faxes through E-fax system; routing faxes, tasking clinician, and printing/distributing faxes that can???t be routed.
d. Providing medical excuse letters for clients.
e. Signing for/ notifying recipients of incoming packages; receive incoming and disburse outgoing
f. Insuring blank forms (new client paperwork, Intake Reports, ROI, PHQ-9 and GAD-7) are kept stocked.
g. Scanning documents into client accounts for clinicians and business office staff.
h. Preparing daily counter deposit for the money personally taken during the day and closing journal.
i. Keeping intake and insurance information in a neat and orderly manner.
Assists with scheduling appointments for clients with clinicians as needed; recording pertinent
information on intake sheet.
Receives calls from prospective clients and other callers in a courteous and professional manner and
routes them to the appropriate person.
Informs the Team Leader, CFO, and/or Clinical Director of any problems regarding scheduling.
Manages/maintains Waiting Room, including brochures.
Other duties as assigned.

Working hours: 10:00 AM - 7:00 PM

This position entails normal physical requirements--that is the ability to see, speak clearly, and hear. No extensive lifting, stooping, bending, carrying, or climbing is required.
Minimum 1 - 3 years of office experience in a mental health practice preferred. Computer experience required. Previous public contact work is required. Tact and diplomacy a must for contact with people under stressful conditions. Ability to calmly make decisions based on urgency of the situation and in accordance with work procedures and policies. Must maintain professional appearance and demeanor. Must be dependable and punctual, and maintain an excellent attendance record.

High School

1-4 years

High School graduate or GED, technical school training preferred.
Must pass background and drug screenings.

All interested applicants may apply at

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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