Medical Scheduler / Receptionist

posted:
Location
Madison, Wisconsin
Industry
Health & Social Care, Practitioner & Technician (Healthcare Practitioners and Technical Occupations)
Job Type
Full-Time
Working Hours
8:00 AM - 5:00 PM
Salary
US$ 17.00 - US$ 18.00 per hour
Ref. Number
S_33565
Contact
Hennen, Grace, Spherion
Phone
608-274-6000
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Job Description

Prior Epic Experience Required!

Become Scheduler and Registration Representative for some of the most skilled, compassionate and respected physicians in Madison! Our client is Dane County's longest-serving independent, multi-specialty health care provider, and they are hiring! The Float Scheduling/Registration Representative provides coverage in internal medicine, pediatrics, OB/GYN, and physical therapy; and acts as switchboard operator, patient services representative, abstractor, and medical records clerk as assigned. This position greets patients, answers the telephone or switchboard, schedules appointments, registers patients, verifies and updates demographic and insurance information, prepares charts, pulls and files medical records, and performs other general clerical duties.

Responsibilities:

  • Greets patients and others in a positive and helpful manner. Provides directions, information, and other assistance as needed.
  • Answers telephone in a pleasant and professional manner, identifying department and name, and forwards calls to, or accurately records messages for physicians and staff.
  • Builds and maintains provider schedules. Accurately schedules, reschedules, cancels, and coordinates patient appointments per physician protocol. Verifies demographic and insurance information. Schedules patients for follow-up appointments and procedures. Contacts patients 1-2 days prior to appointment to confirm appointment.
  • Registers patients, verifies, updates, and/or enters patient demographic and insurance information with a high degree of accuracy. 
  • Reviews patient notes and follows through on requests from business office (e.g. checking for payment before scheduling, directing patient to registration for copy of insurance card, etc.). 
  • Accepts checks, debit/credit, and cash payments in person and provides receipt.
  • Distributes materials to patients as required by department (e.g. Medicare brochures, pediatric questionnaires, testing instructions, and educational materials, etc.). Distributes drug samples for patients as instructed by physicians/nursing staff and has recipient sign receipt.
  • Performs pre-registration and works registration and billing workqueues.
  • Pulls, files, and delivers charts; numbers and files documentation and correspondence; and answers telephone requests for charts and/or medical information release.
  • Adheres to clinic and departmental policies and procedures including patient confidentiality.
  • Attends and participates in department meetings.

Qualifications:

  • High school diploma or equivalent required, some college preferred 
  • 2+ years of reception/office experience in a medical/dental office, or insurance setting
  • Prior Epic experience required.
  • Current CPT and ICD coding, and medical terminology; and cash handling experience.Excellent organization, planning and prioritization skills; clear and effective written and verbal communication skills
  • Strong attention to detail/accuracy; resourcefulness and initiative to learn new skills
  • Ability to perform multiple tasks in a fast-paced environment
  • Ability to demonstrate empathy and compassion
  • Proficiency in use of Microsoft Word, Excel and Outlook


Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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