Member Service Representative

posted:
Location
Mankato, Minnesota
Industry
Customer Service & Call Center
Job Type
Temporary
Salary
US$ 13.00 - US$ 14.00 per hour, $13 - 14 per hour + none
Ref. Number
S_14589
Contact
Leah Macgregor, Spherion
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Job Description

**This is a 9 month assignment**

REQUIRED:

Successful completion of Customer Service, Club, Travel and Payment Processing training within 6 months of hire

Experience in a customer focused environment

Experience in/with:
- providing customer focused service and timely solutions to problems
- Word software application
- taking personal responsibility in seeking solutions to problems
- multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals

Knowledge of:
- basic mathematical calculations to accurately perform monetary transactions

Ability to learn the following:
- promoting the sales of insurance, travel, club and membership products and services
- office cash procedures as they relate to membership, travel and insurance payments; on-line cash register operating procedures and payments for Auto Club Group (ACG) products and PPS. Balancing and daily remittance procedures.
- technology related to travel (e.g. Focal Point, View Point, ITT, Global Max, etc.), insurance sales (i.e. POS, IMS, IPM) and membership systems
- Excel software application
- conduct outbound promotional calls for insurance and/or travel

Working hours: Monday - Friday 8:00AM - 5:00PM

Skills:
Ability to:
--communicate effectively (verbal and written) with others in a work environment
--work effectively in a team environment
--exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
--work under pressure in a high volume, fast paced customer service environment
--work irregular hours including holidays and weekends (may include community events)

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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