Madison, Wisconsin
Job Type
Reference Number
Wethal,Deb, Spherion
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Job Description

Spherion, in partnership with American Family, is looking for a product support specialist within our Personal Lines Division. The duration of this assignment is expected to be 3-6 months. The specialist will assist with Town Class (fire protection classification) updates. Responsibilities include reviewing Public Protection Classification (PPC) updates, researching property locations to determine correct Town Class, updating Town Classes, running SAS query logic, and answering questions regarding Town Class. The product support specialist would work with Operations, Agents and State Product Directors to address any questions regarding Town Class. Additional responsibilities may include learning our Policy Center system and acting as a back-up to triage issues reported.

Required Skills
1. Strong investigative skills
2. Methodical research skills
3. Personal Lines insurance product knowledge
4. Excellent verbal and written communication skills
5. Strong customer focus
6. Strong analytical skills
7. Strong/proven project lead experience
8. Sharepoint and Excel proficient
9. SAS familiarity
10. Strong/proven leadership skills (ability to lead, direct and mentor others)
11. Experience reading or writing business requirements and business rules
12. Highly organized
13. Ability to manage multiple projects/assignments
14. Independent worker
15. Team member that works well with others
16. Strong planning skills
17. Flexible in a fast-paced, changing environment

Working hours: M-F 1ST SHIFT

Desired skills:
1.-Familiar with fire protection classifications
2.-Prior Personal Lines underwriting experience
3.-Policy Center system knowledge

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.


High School

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