NJNG Call Center Representative Inbound

posted:
Location
Belmar, New Jersey
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Full-Time
Working Hours
Various Shifts Available
Salary
US$ 29.00 - US$ 31.00 per hour
Ref. Number
S_53669
Contact
Meg Cody, Spherion
Phone
732-224-1166
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Job Description

Spherion is recruiting 7 Call Center Representatives for a high-volume, fast-paced inbound Customer Service Department. We are seeking at least 1 representative who is fluent in Spanish.

Responsibilities:
Provide customer service in a fast-paced call center environment
Deliver a superior experience to valued customers
Coordinate with field representatives to ensure needs of customers are being met if not exceeded
Operate in a team environment with customer satisfaction as the ultimate goal

Working hours: Various Shifts Available

Skills:
-Able to thrive in a fast-paced, high volume call center environment, focusing on customer satisfaction as the ultimate goal
-Adept at handling multiple tasks simultaneously while maintaining composure and professionalism
-Must possess excellent communication, organizational, and computer skills
-Candidates should be proactive with a high-level of initiative and be creative problem solvers
-Able to sit for extended periods of time taking calls on a head set, communicating with customers, and entering information into the computer system

Education:
No Degree Required

Experience:
1-4 years

Qualifications:
-Minimum of 3 years recent customer service experience in a FAST-PACED call center/customer service environment.
-Ability to take calls on a head set, communicating with customers, and entering information into the computer system.
-Candidates should be adaptable; comfortable with learning and mastering new technologies
-Candidates should be comfortable with cross-selling and up-selling products to customers
-Candidates MUST have the flexibility to work rotating shifts: Mon-Fri 6:00 AM to 10:00 PM and Sat & Sun 6:00 AM to 6:00 PM .
-The first 12 weeks of training occur during the hours of 8:00 AM and 4:30 PM Monday through Friday.


To be considered for this exceptional opportunity use the Apply on-line feature. The hiring process includes passing various skill assessments with above benchmark scores. Only those candidates who pass the assessments will continue in the process.
All candidates who submit a resume will receive an email.

New Jersey Resources is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity and/or expression, national origin, disability, veteran or other protected status.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Apply Now