NOC Technician Tier II

Tulsa, Oklahoma
Information Technology (Computer and Mathematical Occupations)
Job Type
Working Hours
8:00 AM - 8:00 AM
US$ 40.00 per hour
Ref. Number
Whitaker,Barbe, Spherion
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Job Description

How would you like to be on the cutting edge of providing the world's most impactful companies with mission-critical bandwidth? Our specialty is enabling global reach for customers via quality partnerships with leading network providers. Our innovative networks connect to thousands of data centers, cloud providers, and commercial and entertainment centers in 400+ markets. The NOC Tier II Technician will work within the Network Health Team and will be responsible for surveillance and maintenance of core network facilities and associated hardware.

This is a 6-Month Contract Position with the potential for full-time employment once the contract is complete. If hired on, the employee is eligible for excellent benefits (health, dental, vision, 401k, disability, and life insurance), fitness membership discounts, and generous paid time off (vacation and paternal leave).

Pay Rate: $40/hr

Location: Tulsa / Position is work-from-home until further notice

Must be able to work between 45-60 hours per week

Must be willing to be available on-call 24/7, weekends and holidays

- Suspends any network activity that places the network at risk
- Identifies network troubles and opens trouble tickets for resolution; upon completion, closes tickets
- Runs tests, checks processes, and assists with repair coordination activities
- Tracks trouble resolutions; provides ticket updates and other information to customers
- Initiates escalation process to appropriate support group
- Coordinates with technicians and dispatches field technicians to provide maintenance/repairs and service
- Performs remote testing, coordinates off-net testing, and performs escalations
- Interacts with customers; attends customer meetings, and maintains knowledge of customer needs
- Assists in quality control, performance/process improvement measurement
- Provides front-line support on customer support calls
- May provide failure coordination efforts to ensure/or restore service
- May perform CLR reconciliation and schedules validation

Working hours: 8:00 AM - 8:00 AM

- DWDM (Infinera / Ciena / Alacatel / Nokia)
- SONET (Nortel / Cisco / Fuji)
- IP / Ethernet (Juniper / Cisco)
- Layer 2 / 3 Protocols
- Keen attention to detail
- Goal-Oriented and Self-Motivated
- Ability to multitask in a deadline drive environment
- Ability to adapt in an ever-changing environment
- Ability to work independently as well as in a team
- Excellent written and verbal communication

High School

4-7 years

- High School Diploma or equivalent
- Minimum 3 (5 preferred) years of experience in Telecommunications and Carrier Networks businesses
- Experience with G Suite, as well as Salesforce, considered a plus
- Familiarity with a 24x7 NOC environment and trouble tracking processes

Apply Today!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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