NOC Tier I Technician

posted:
Location
Tulsa, Oklahoma
Industry
Information Technology (Computer and Mathematical Occupations)
Job Type
Temp to Perm
Working Hours
8:00 AM - 8:00 PM (Various Shifts Available)
Salary
US$ 18.00 - US$ 22.00 per hour
Ref. Number
S_62855
Contact
Whitaker,Barbe, Spherion
Phone
918-9715900
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Job Description

How would you like to be on the cutting edge of providing the world's most impactful companies with mission-critical bandwidth? Our client enables global reach for its customers via quality partnerships with leading network providers. Their innovative networks connect to thousands of data centers, cloud providers, and commercial and entertainment centers in 400+ markets.

This position is primarily responsible for identifying and isolating network faults and providing problem resolution. The ideal candidate will have experience with NOC, layer 2 and 3 networks, DWDM and SONET.

Must be willing to be available on-call 24/7, weekends and holidays (non-negotiable)

This is considered a Temp-to-Permanent position. If hired on, the employee is eligible for excellent benefits (health, dental, vision, 401k, disability, and life insurance), fitness membership discounts, and generous paid time off (vacation and paternal leave).

Pay Rate: $18 - $22/hr

Location: Tulsa / Position is work-from-home until further notice

Responsibilities:
-Perform transport equipment/EMS fault isolation and repair
-Take incoming phone calls from customers experiencing circuit issues. Isolate the fault location, repair faults on client???s network, and provide regular updates on circuit status
-Order replacement parts as necessary, create change request if applicable, and work with field ops to initiate final repair
-Investigate network outages to determine root cause, and provide recommendations for changes in processes and procedures, or network configuration to prevent recurrence of similar outages in the future
-Thoroughly review and understand parameters of network scheduled maintenance and to authorize, conduct, supervise, or monitor network maintenance activities in conjunction with other internal or external groups
-Review technical bulletins and job aides to determine equipment firmware upgrade requirements
-Ensure appropriate alarms/tickets are captured, actively monitor the network, transition open issues to incoming shift Service Desk Techs
-Support and cross-train other technicians
-Engage equipment vendor support and escalate to Tier II/III support as needed
-Perform hardware/software upgrades and validate equipment backups
-Proactively identify potential network problems
-Solicit customer feedback to continually improve service
-Actively monitor network equipment and facilities to ensure prompt response to environmental and potential customer traffic interrupting alarms
-Open and close network trouble tickets

Working hours: 8:00 AM - 8:00 PM (Various Shifts Available)

Skills:
-NOC/NCC experience is required
-Technical background is preferred
-Layer 2 & 3 network, DWDM, and SONET experience preferred
-Electrical engineering background is a plus

Education:
High School

Experience:
1-4 years

Qualifications:
-Must be able to work a 12 hour shift
-Ability to be on-call 24/7, holidays and weekends
-Must be a reliable, self-starter with attention to detail and ability to multitask
-Ability to work quickly and accurately in a fast paced environment
-Must have exceptional customer service skills and ability to deescalate
-Must be willing to submit to a background check and drug screen


Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disa

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