Coordinate prompt resolution of issues that affect our product at the original equipment manufacturer (OEM) level such as installation of ship short components, replacement of non-conforming parts and/or systems, etcetera - Complete consistent and quality service repairs - Prioritize, schedule, and organize chassis production repairs as needed at the OEM level - Self-check work and inspect prior processes - Actively communicate within Spartan Chassis and with the OEM on open issues - Complete proper forms and documentation; collect and document information on a daily service log spreadsheet, including the complaint, condition, and correction - Maintain a clean and safe work area - Initiate process improvements - Communicate with cross-functional teams (manufacturing, engineering, materials, purchasing, sales, etcetera) to resolve issues - Read and follow detailed operator instructions, installation drawings, blueprints, etcetera, as required - Use basic hand, electric, cordless, and pneumatic tools, as required - Perform rework, as needed - Learn and retain skills and practices needed to complete assigned duties - Solve complex problems with minimal assistance - Complete reports for travel expenses, as needed
Working hours: 7:00am to 4:00pm, Monday through Friday
- Minimum of five years of experience with trouble shooting and repairing chassis mechanical and electrical systems - Experience in customer service, various manufacturing settings, and chassis assembly preferred - Proven success with systematic problem solving process - Possess a CDL, or be willing to obtain - Commitment to providing excellent customer support - Excellent attendance - Positive attitude - Strong and consistent attention to detail - Self-motivated with the ability to stay on task - Capable of comprehensive listening (understanding the message(s) that is being communicated) - Basic computer skills are required - Strong: o Knowledge of chassis components and systems, both mechanical and electrical o Communication skills, verbal and written o Organizational, problem-solving, and analytical skills - Able to: o Accumulate tools and equipment required to perform assigned tasks o Work overtime on short notice o Embrace change - Willing to: o Improve self / area / company (including pursuing additional training, if needed) o Develop a working knowledge of Spartan's systems (example: AS/400) o Maintain a flexible and extended work schedule as needed to accomplish objectives
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.