Operations Specialist-Inbound Customer Service

Provo, Utah
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
6:00 AM - 9:00 PM (Various Shifts Available)
US$ 14.00 - US$ 16.00 per hour
Ref. Number
Silva,Vicki, Spherion
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Job Description

Are you looking for a job focused solely on customer service? Do you want to work in a rewarding environment where you can solve problems for people everyday? We are currently seeking energetic, service-oriented Operations Specialists for a Roadside Assistance center in Provo! This is a fun, fast-paced environment where proven performers are recognized and rewarded. The ideal candidates will be confident, friendly, helpful, and able to multitask.

$14-16 hourly, 8-hour shifts with a 30-minute lunch

Shifts are based on hours of operation which are 24/7

Our Operations Specialists are the face of the company and will be responsible for interacting with our customers on a day-to-day basis and dispatching our partners to jobs. You will be required to think on your feet and respond quickly in any given situation.

Training classes start on Jan 14th and Feb 4th.

- Interact directly with customers via phone, text, chat and email to accomplish business objectives

- Utilize company's proprietary technology to connect members with our nationwide partner network

- Answer calls to assist customers with order fulfillment and service execution

- Analyze and interpret customer needs while building rapport to provide immediate assistance through tailored solutions

- Maintain high levels of customer satisfaction by making sure all member expectations are exceeded and services are rendered in designated time frames

- Thinking outside of the box to solve all customer issues that may arise through unprecedented customer service Preferred Experience

- The ability to quickly, calmly and professionally engage customers to understand their questions/issues and deliver a solution with and experience that surpasses expectations

- Able to professionally handle extremely high volume phone calls from customers and partners, and maintain composure under pressure

Working hours: 6:00 AM - 9:00 PM (Various Shifts Available)

- Fluency in English

- Type 35 WPM

- Positive, Friendly!

- Confident and well spoken

High School

0-1 years

- Fluency in English

- Type 35 WPM

- Positive, Friendly!

- Confident and well spoken

Apply and then call or text 801-221-0550 to schedule an interview

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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