Order and Invoicing Specialist

Jacksonville, Florida
Administrative & Support Services (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
8:00 AM - 5:00 PM
US$ 17.00 - US$ 18.00 per hour
Ref. Number
Cameron, Teresa, Spherion
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Job Description

The Order Management Representative is responsible for creating and updating information in conjunction with supporting Customer quote generation, as well as processing orders.

Responsible for timely processing of all Customer orders through the entire sales order lifecycle
Responsible for establishing new accounts as required
Responsible for enforcing internal Order Entry process guidelines and Corporate control standards
Provides quality assurance and control checks by verifying pricing and compliance to contractual terms
Responsible for resolving quote/order issues with Sales, Professional Services, Finance & Accounting, and Legal
Completes other duties as appropriate and assigned by supervisor.

Working hours: 8:00 AM - 5:00 PM

Expertise in Customer Service and Sales Order workflow
Proven history of sound judgment in the execution of duties and escalations
Verbal, written, and phone communication skills
Intermediate level MS excel skills.
Proven analytical and critical thinking skills
Proven attention to detail with a high level of accuracy when executing quoting and ordering duties
Regular and predictable attendance is an essential function of the job


1-4 years

Ability to identify risk and quality discrepancies, and can provide resolution recommendations to Manager
Expert in Systems and Process knowledge

Being Accountable:
Takes initiative and capitalizes on opportunities. Demonstrates persistence in delivering own results, while being focused on the highest priorities. Takes ownership for his/her own work and actions while holding others to the same standards.

Drive Change and Improvements:

Demonstrates readiness for change and leads others through change. Demonstrates openness to new ideas. Proactively responds to issues and new situations.

Focusing on Customers:
Understands the customer perspective (internal/external) and makes decisions in the best interest of the customer. Sets and manages expectations to be a credible partner, effectively balancing the demands of multiple stakeholders while consistently meeting customer need

- Ability to work effectively with, and obtain cooperation from other employees, departments/functions, as well as outside parties

- Ability to work in a fast paced environment where changes or exceptions to procedures are common

- Must enjoy problem solving

- Must be able to adhere to production schedules and timelines

- Consistently exercises good judgment

- 2 years Order Management /Order Entry experience in a Software distribution environment

- 2 years of data entry experience in a Customer Relationship Management system (i.e. Salesforce.com, MS Dynamics CRM, etc.)

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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