OTC Back Office Associate

Grand Rapids, Michigan
Administrative & Support Services
Job Type
US$ 18.00 per hour, $18 per hour + none
Ref. Number
Genetasia Tatum, Spherion
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Job Description

Pay Rate: $18.00/hour

Spherion Stafing and it's local partner are currently seeking qualified candidates for open OTC Back Office Associate positions. Ideal candidates will have the following:

- Maximizing cash flow by managing the order to cash cycle and related business relationship with Kellogg's medium to large customers and/or key strategic customers
- Partnering with internal and external customers at all levels, including senior management to identify trends, perform root cause analyses, and provide solutions to resolve payment, deduction and cash issues
- Facilitating OTC problem resolution including: o Order hold/release o EDI/Invoicing issues o Pricing issues
- Participating in sales trade strategy discussions
- Managing credit risk and order hold decisions
- Ensuring consistent application and adherence of all Kellogg OTC policies including adherence to GAAP, SOX and audit requirements
- Conducting trend analysis to drive continuous improvement related to OTC processes and systems
- Promoting a customer-centered culture serving as a consultant to internal/external customers, striving to exceed customer needs, requirements, and expectations
- Creating a seamless and satisfying internal and external customer experience for all interactions with the Kellogg Center OTC team
- Identifying continuous improvement opportunities challenging the norm and being innovative in order to drive efficiencies and decrease costs
- Consistently meeting compliance measures and adhering to service level agreements
- Achieving and sustaining best practices in effectiveness, quality delivery and efficiency within a strong internal control framework
- Contributing to a team environment that is focused on high performance and operational excellence
- Performing other responsibilities assigned by GBS Leadership

Working hours: Monday-Friday 8am-5pm, OT as required

Skills Required-
-Customer relationship management experience
-Computer skills, including experience with ERP systems and MS Office
-Strong knowledge of customer service
-Excellent verbal and written communication skills
-Deep analytical and problem solving skills
-Strong negotiation and decision making skills-

Skills Preferred-
-SAP experience
-Sense of urgency and ownership of resolution, meeting established performance objectives and customer commitments
-Ability to work in a team environment
-Strong knowledge of Kellogg or other service center processes and procedures
-Ability to manage multiple and sometimes conflicting priorities and specific time constraints
-Solid time management skills - Deadline management
-Experience working in a shared services, process driven or delivery center environment
-Expertise in Order-to-Cash function including best practices, technologies, processes, procedures and tools
-Training and certification in Six Sigma or LEAN
-Experience working for a multinational organization and working with colleagues internationally-

Experience Required
-5 years of experience in a related field required
-Experience with SAP
Education Required-
-High School Diploma or general equivalency degree (GED) and 5 years of experience in a related field required

Qualified candidates should e-mail resume to:

Register online at:

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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