Outbound Call Center Representative

Trenton, New Jersey
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
8:00 AM - 5:00 PM
US$ 15.00 per hour
Ref. Number
Diaz, Antonio, Spherion
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Job Description

The outbound rep will service a defined list of healthcare professionals in support of the client's product promotional efforts through telephone, email and fax. You will utilize a call guide, as well as, marketing and sales aids, to accomplish the sales objective for the specific target audience.

- Participate in training and development programs
- Adhere to training, territory management, compliance, reporting and regulatory requirements
- Produce positive business outcomes for clients by achieving or exceeding performance goals and objectives
- Record accurate call data and update system information
- Meet daily goals
- Organize and prioritize calls for existing or potential sales targets based on target potential and needs
- Promote meaningful relationships and brand loyalty
- Responsible for building/confirming HCP demographics,

Working hours: 8:00 AM - 5:00 PM

- Familiar handling a high call volume
- Familiarity with CRMs such as SalesForce
- Able to Multitask
- Ability to follow call guide
- Ability to upsell to clients
- Communicate effectively with team and supervisor
- Investigate issues that cannot be resolved at the time of the initial call and follow through until resolution
- Escalate issues to the appropriate parties, when necessary

High School

1-4 years

- High school diploma
- 1 - 2 years call center experience
- Outbound call center experience
- Familiarity selling products is a plus
- Medical Knowledge is a plus

If you or someone you know is interested in this role, please call or text "outbound" to 609-734-0003 with your name.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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