Part Time Customer Service Representative

posted:
Location
Middleton, Wisconsin
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
1:00 PM - 5:00 PM
Salary
US$ 15.00 per hour
Ref. Number
S_32399
Contact
Hennen, Grace, Spherion
Phone
608-274-6000
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Job Description

Looking for a Part Time Customer Service Representative in Middelton, WI! Must be available to work at least 18 hours a week with a high preference given to candidates able to work until 5pm. Our client develops new insurance products for markets and has locations all around the world. They are looking for someone who is energetic, optimistic, personable, and customer service oriented. This is a welcoming environment that encourages a positive and fun office! This role is primarily answering incoming calls from customers regarding flexible spending accounts, benefit plan questions, and inquiries.

Responsibilities:
- Handle inbound/outbound calls, E-mail, chat with customers and potential customers for a new product design.
- Assist the client services by reviewing E-mails, placing outbound calls, creating and updating excel spreadsheets, and providing general organizational assistance and providing daily feedback to the development team on customer insights.
- A combined sales and service role but with a strong lean toward the service side of the business

Working hours: 1:00 PM - 5:00 PM

Skills:
- High School Diploma required, some college preferred

Education:
High School

Experience:
1-4 years

Qualifications:
- Must have prior customer service experience
- Strong active listening skills and excellent phone etiquette
- The ability to maintain a positive attitude in a high stress, high phone volume atmosphere and the ability to adapt and respond readily to changing situations/multiple priorities in a fast paced, repetitive work atmosphere.
- Proficiency with Word and Excel is required.
- Ability to navigate multiple screens
- A candidate who maybe has sold and been under sales goal pressure but is looking to focus now on helping people
- Knowledge of the insurance industry

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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