Participant Service Representative

Middleton, Wisconsin
Customer Service & Call Center
Job Type
US$ 15.00 per hour, $15 per hour + none
Ref. Number
Karabin, Elizabeth, Spherion
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Job Description

Job Title: Participant Services Representative

Job Summary and Company Mission/Culture/Values: Our west side client is seeking someone who brings positive and 100% customer committment to their role! This position is located in a beautiful and modern building with Madison themed conference rooms and a supportive management staff. If you are eager to learn about FSAs, HRAs, and other benefit plans while taking inbound calls from participants, apply today!

Hours: M-F 8:30am-5:00pm

Summary of Key Responsibilities:
-Address participant inquiries in a positive, professional manner via telephone in a way that is meaningful and engaging
-Obtain and maintain current and ongoing product and regulation related knowledge at a level of proficiency to guide others and provide working knowledge
-Respond to incoming inquiries and tasks from other departments in a customer centric and professional manner
-Participate and contribute in scheduled team meetings
-Establish rapport and trust with all customers, ensuring a high quality and meaningful experience
-Safeguard confidentiality, privacy and security of organization and customer (PHI) information
-Assist in the training and mentoring of new hires
-Performs other duties as assigned

Working hours: 1st shift Monday-Friday

-Positive personality with a true desire to problem solve for a customer
-Minimum 1 year within an office setting
-Minimum 1 year experience in a customer service setting

Shift: Monday-Friday 8:30am-5pm

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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