Participant Services Representative in Middleton

Middleton, Wisconsin
Customer Service & Call Center
Job Type
Temp to Perm
US$ 14.00 - US$ 15.00 per hour
Reference Number
Keeling, Alishia, Spherion
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Job Description

Are you looking for a west side position where you can flex your customer service skills? Look no further, we have a temp to hire opportunity with a 100% employee owned company. Our client is looking for motivated professional individuals who are seeking a 1st shift Monday through Friday position.

Bilingual candidates encouraged to apply!

In the role, you'll be:

Responsible for responding to all incoming telephone calls from BESTflex, Benny, EBC HRA and COBRASecure participant inquiries and providing an outstanding experience to all customers.

Working hours: 1st

The ideal candidate will have 0-2 years of customer service experience along with excellent phone etiquette and strong active listening skills. They will have the ability to maintain a positive attitude in a high stress, high phone volume atmosphere and the ability to adapt and respond readily to changing situations/multiple priorities in a fast paced, repetitive work atmosphere. Proficiency with Word and Excel is required. Previous experience in a call center environment and/or in the insurance industry preferred. Associates degree preferred.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.



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