Participant Services Representative

Middleton, Wisconsin
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
8:30 AM - 5:00 PM
US$ 1.00 per hour
Ref. Number
Shedosky, Alicen, Spherion
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Job Description

Join a global leader in the insurance industry as a Participant Service Representative! Our client develops new insurance products for markets and has locations all around the world. They are looking for someone who is energetic, optimistic, personable, and customer service oriented. This is a welcoming environment that encourages a positive and fun office! This position is located in Middleton, WI. The Participant Services Representative is responsible for responding to all incoming telephone calls from BESTflex, Benny, HRA and COBRASecure participant inquiries and providing an outstanding experience to all customers.

- Address participant inquiries in a positive, professional manner via telephone in a way that is meaningful and engaging
- Obtain and maintain current and ongoing product and regulation related knowledge at a level of proficiency to guide others and provide working knowledge
- Respond to incoming inquiries and tasks from other departments in a customer-centric and professional manner
- Participate and contribute in scheduled team meetings
- Establish rapport and trust with all customers, ensuring a high quality and meaningful experience
- Safeguard confidentiality, privacy and security of organization and customer (PHI) information
- Assist in the training & mentoring of new hires

Working hours: 8:30 AM - 5:00 PM

- Strong active listening skills and excellent phone etiquette
- The ability to maintain a positive attitude in a high stress, high phone volume atmosphere and the ability to adapt and respond readily to changing situations/multiple priorities in a fast paced, repetitive work atmosphere.
- Proficiency with Word and Excel is required.
- Ability to navigate multiple screens
- A candidate who maybe has sold and been under sales goal pressure but is looking to focus now on helping people
- Knowledge of the insurance industry

High School

1-4 years

- Associates degree preferred
- Must have prior customer service experience
- Basic working knowledge of Microsoft Word, Excel and Outlook
- Access to reliable transportation

Apply Today!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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