Parts Lookup Specialist

Reno, Nevada
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Working Hours
7:00 AM - 4:00 PM
US$ 17.00 per hour
Ref. Number
Brian Lytle, Spherion
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Job Description

Entry level parts specialist position responsible for performing basic level technical product support to distributors, dealers, national accounts, and customers.

Looking up parts in system to satisfy customer inquiries
Basic order entry for customers
Respond to pricing inquiries
Respond to technical questions from internal and external customers such as distributors, dealers, national accounts and consumer escalations via telephone, email, chat, or customer generated incidents into CRM system
Record details of cases in CRM, as well as actions taken
Effectively communicate escalations to customer care leadership team for timely resolution

Working hours: 7:00 AM - 4:00 PM

Good technical skills including understanding of motor parts, engines, and drawings
Good communication skills in multiple mediums

High School

1-4 years

High school diploma or GED
Experience with parts look up preferred
Must complete customer service internal training within first 90 days

Interviews begin in December but job begins in early 2019 so good opportunity for someone coming off an assignment at end of year or looking to switch job roles in early 2019

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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