Patient Account Representative/Customer Service

Lakewood, New Jersey
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
8:00 AM - 5:00 PM
US$ 15.00 - US$ 16.25 per hour
Ref. Number
Lubischer, Gabrielle, Spherion
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Job Description

Sample management services company for the life sciences/pharmaceutical industry-is seeking Patient Advocates - customer service representatives to communicate with patients regarding insurance coverages. The Patient Advocates help the patients with the application process that helps them with access and affordability.--

?Perform customer service and administrative tasks to move applications through the enrollment process.
?Compare data entered with source documents, or re-enter data in verification format on screen to detect errors.
?Interact with key stakeholders within the Contact Center and Specialty Pharmacy.
?Report Adverse Events and/or Product Quality Complaints.
?Assist patients in securing financial assistance via available sources, as needed.
?Perform patient level benefits verifications as applicable for all major medical and pharmacy benefit plans.
?Coordinate prior authorizations based on payer guidelines and in compliance with law, regulations or guidance following established process guidelines.
?Execute day-to-day operations specific to the assigned program(s).
?Maintain patient confidentiality at all times.

Working hours: 8:00 AM - 5:00 PM

--Excellent verbal and written communication skills
--Keyboarding speed and accuracy
--Excellent organization skills and detail oriented
--Balance multiple priorities to meet expected response deadlines
--Adaptable, flexible and readily adjust to changing situations
--Ability to work independently and as a member of a team
--Demonstrated computer skills includes Microsoft Word, Excel, and Outlook

High School

4-7 years

?High school diploma or equivalent
?Two (2) years of work experience in pharmacy, managed care, Medicaid and/or Medicare organizations, pharmaceutical and/or biotech manufacturer, insurance, medical office, or related field
?One (1) year of work experience in a customer service or customer focused role
?Experience with insurance and benefit investigations; knowledge of U.S. Private and Government payers
?Must have proven ability to provide consistently high-quality of service

Preferred experience:
?Technical school training in a related field
?Experience in a Contact Center environment
?Experience in a patient services role
?Experience with HIPAA
?Bi-lingual, English and Spanish, is a plus but not required

If you feel your background matches the requirements of this great opportunity, please apply directly or feel free to give our office a call at 732-224-1166. Thank you!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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