Patient Application Representative

Lawrence Township, New Jersey
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Working Hours
8:00 AM - 5:00 PM
US$ 14.00 - US$ 17.00 per hour
Ref. Number
Devin Sypher, Spherion
Apply Now

Job Description

The Patient Application Processing (PAP) Representative supports the application process and patients in accessing coverage for their prescribed medications through inbound and outbound telephone support, as well as administrative functions.

*Communicate with patient/authorized representative on eligibility based on given expectations.
*Interact with key stakeholders
*Contact patient/authorized representative to determine information needed to enroll into program.
*Explain program and services to all interested
*Answer all questions from those inquiring.
*Assist patients with program enrollment by verifying the pre-screening and qualifying tasks.
*Alert the patient of incoming shipments, and approvals
*Make outbound delivery calls to schedule shipments.
*Assist patients in securing financial assistance via available sources, as needed.
*Execute day-to-day operations specific to the assigned program(s).
*Maintain patient confidentiality at all times.

Working hours: 8:00 AM - 5:00 PM

*Excellent verbal and written communication skills
*Excellent organization skills and detail oriented
*Adaptable to all situations
*Ability to work independently and as a member of a team
*Ability to apply logical thinking when evaluating practical problems
*Ability to present information and respond to questions from stakeholders
*Ability to listen and demonstrate a high degree of empathy
*Demonstrated computer skills includes Microsoft Word, Excel, and Outlook
*Display tact and diplomacy in response to unfavorable or negative situations
*Demonstrated passion for speaking with people in an outgoing way

High School

1-4 years

*High school diploma or equivalent
*Two (2) years of work experience in a customer service or customer focused role
*One (1) year of work experience in a Contact Center environment.
*Experience with insurance and benefit investigations; knowledge of U.S. Private and Government payers
*Must have proven ability to provide consistently high-quality of service

Preferred Education and Experience:
*Associate Degree or technical school training in a related field
*Two (2) years of work experience in pharmacy, managed care, Medicaid and/or Medicare organizations, pharmaceutical and/or biotech manufacturer, insurance, medical office, or related field experience with HIPAA and patient services

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Apply Now