Payroll Specialist

Paw Paw, Michigan
Financial Services
Job Type
US$ 17.00 - US$ 18.00 per hour, $17 - 18 per hour + none
Ref. Number
Britton,Darren, Spherion
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Job Description

Please note: This is a Part/Time Position (24-27 hours per week)

Summary: Responsible for accurate and timely preparation and disbursement of complex payroll, timekeeping, or garnishment transactions on a weekly basis for 300+ employees.

* Resolves complex employee, manager, and HR inquiries/requests that are escalated mainly through Tier 1 regarding absence requests and balances; recording time data; payroll payments, history, and adjustments; direct deposits; and stop payments.
* Provides status updates to customer, maintains contact until request is resolved, and follows up on resolution.
* Understands scope of services and escalates items to COE as defined.
* Abides by documented Quality guidelines when handling customer calls.
* Ensures client privacy where appropriate, including confidentiality and protection of sensitive client reports or information.
* Ensures quality customer experience by communicating empathy to de-escalate difficult situations.
* Follows operational procedures by adhering to an assigned schedule.
* Uses excellent verbal communication including proper grammar, tone, and a clear speaking voice to ensure solid communication with the customer via phone.
* Demonstrates excellent written communication skills including proper grammar and correct sentence structure to document cases in the case management system and communicate with customers and employees via email.
* Responsible for accurate and timely preparation, disbursement, and/or related functions of: Auditing weekly payroll processing balancing from timekeeping through net pay calculations.
* Maintaining required coding structures in payroll system; Maintaining pay rules and Labor Cross Charge table in timekeeping system; Calculating and processing overpayments; Reading, reviewing, interpreting, and responding to legal garnishments in compliance with state and federal laws as well as CCE policies.

Working hours: 8:00am - 4:30pm, 3 days per week (Monday Required)

EDUCATION: HS Diploma or GED required; College coursework in HR or Business preferred
Required: 3+ years of payroll experience. Computer aptitude, typing 35/wpm, and accurate data entry. Must have excellent communication skills. Must work well independently and on a team. Ability to work in a fast paced, rapidly changing environment.
(Preferred): Previous customer service experience in a customer contact center. SAP experience Case management system experience. 1+ years Datamatics or other automated timekeeping system Working knowledge of collective bargaining agreements. 1+ years of payroll experience. Knowledge of flexible benefit plans, fringe benefits, calculation of manual checks, and 401k plans.

To apply, please register at, and email your resume to

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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