Practice Manager / Office Manager

Lansing, Michigan
Administrative & Support Services (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
7:00 AM - 7:00 PM
US$ 40,000 - US$ 62,000 per year
Ref. Number
Laura Garnett, Spherion
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Job Description

We are looking for a qualified medical office manager to run our rheumatology provider practice. The candidate will be responsible for directing, supervising and coordinating the non-clinical aspects of the day to day operations of the practice and assist in providing quality, cost-effective patient care.

Job Duties
-Assist fiscal management and other administrative staff in implementing cost-effective policies and procedures for all operational areas including bookkeeping, billing, insurance, fee schedules, credit/collections, purchasing, data processing, and
space planning.
-Supervision of patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and processing, and cash posting.
- Coordination of the day to day operations of the practice.
- Promoting excellent customer service throughout all levels of the staff.
- Implement and maintain office policies and procedures.
- Interviews, hires, and trains a productive medical office team and conducts performance reviews.
- Maintains and manages all filing and organizational systems for the practice.
- Liaise with doctors and support staff to identify potential office dysfunctions.
- Ensures patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences.
- Ensures regulatory compliance with HIPAA, OSHA, labor laws, and other federal, state, and local regulations.
- Assist in assuring all appropriate licensure, certifications and/or accreditations are secured according to policy.
- Coordinates staff meetings for administrative and clinical staff.
- Coordinates logistics for internal and external meetings and conferences.
- Ensures staffing is appropriate for day to day operations.
- Order medical and office supplies.
- Assists in special projects.
- Assists in recruiting clinicians.

Working hours: 7:00 AM - 7:00 PM

Work Experience
- Minimum 3-5 years of medical practice management experience.
- NextGen Experience preferred.
- Experience providing effective business leadership to physicians.
- Ability to refine, reorganize or redirect workflow in a timely manner to optimize resources.
- Strong customer service orientation and the ability to effectively address concerns and resolve problems in a timely, win-win manner.
- Ability to adapt quickly in a fast-paced environment juggling multiple competing tasks and demands.
- Strong human resource management skills.
- Proficiency in computer software applications (MS Outlook, Word, Excel, and PowerPoint).
- Knowledge of bookkeeping and an understanding of accounting principles.
- Excellent verbal and written communication and presentation skills.
- Strong analytical and problem-solving skills. High attention to detail, accuracy, and follow- through.
- Ability to adhere to policies and standards of service as well as HIPPA requirements, OSHA regulations and Infection Control standards.
- Ability to establish and maintain positive relationships with staff, physicians, patients, and referring offices.
- Displays courtesy and helpfulness when interacting with all internal and external customers.
- Ability to promote a team atmosphere of trust and professionalism.
- Ability to show strong personal initiative and take ownership of their work results.
- Understands the business and responds to all related issues, concerns, and problems.
- Goal oriented with flexibility to adjust to multiple demands and shifting priorities.


0-1 years


Bachelor's degree in Healthcare, Business Administration or related field is required. Completion of Certified Medical Office Manager (CMOM) highly preferred.

You can apply online or call our office

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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