Product Support Rep

posted:
Location
Little Rock, Arkansas
Industry
Administrative & Support Services (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
8:00 AM - 5:00 PM
Salary
US$ 14.50 - US$ 17.00 per hour
Ref. Number
S_51049
Contact
Bethany, Spherion
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Job Description

This is a Help Desk support type of role.
Administers the necessary product requirements to maintain consistent account control of clients that use our software products and ensures that the quality and utilization of our software products satisfies client needs.

Responsibilities:
- Provides in-depth product support to our clients by resolving incoming inquiries.
- Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
- Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
- Documents customer information and recurring technical issues to support product quality programs and product development.
- Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.

Working hours: 8:00 AM - 5:00 PM

Skills:
- Solid Analytical Skills
- Self-starter with proven ability to work independently
- Extremely comfortable working with computers and a variety of applications
- Excellent oral and written communications skills
- Very adept problem solving skills
- Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.

Education:
High School

Experience:
1-4 years

Qualifications:
- Bachelor's Degree in Business or related field or the equivalent combination of education, training, and work experience.
- Knowledge in programming, business analysis or implementation of software products
- Organizational and time management skills required
- Prior banking or finance related experiences a plus; personal banking experience preferred


Well respected Little Rock company!
Apply Today!!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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