Product Support Specialist

posted:
Location
Boise, Idaho
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
Various Shifts Available
Salary
US$ 16.00 - US$ 18.40 per hour
Ref. Number
S_52114
Contact
Larson,Cori, Spherion
Phone
208-514-2044
Apply Now

Job Description

Responsible for capturing customer technical inquiries via phone calls and emails from prospective and current customers (patients and their support persons and healthcare professionals). Responsible for determining the level of complexity of each contact with the goal of achieving the highest initial resolution. Documents every call into a Client Relationship Management (CRM) system. Converses with customers in an empathetic and supportive manner to promote the most precise information relating to the issue. Handles all calls in compliance with all the appropriate regulatory requirements outlined by departmental SOPs.

Responsibilities:
Responds to inbound calls and emails arriving randomly to technical support line or inbox.
Using approved communication guidelines, responds to customer concerns or inquiries.
Demonstrates good judgment in selecting methods and techniques for obtaining solutions in responding to customer requests.
Performs timely and satisfactory resolution of calls and on-line contacts.
Uses training materials and process flow charts to record accurate and thorough documentation of customer contact calls and emails within the CRM system.
Identifies potential health and safety issues with products and follows appropriate internal notification procedures.
Acts as a customer advocate to represent customer needs internally.
Ensures work is performed in compliance with company policies including Privacy/HIPAA and other regulatory, legal, and safety requirements.

Working hours: Various Shifts Available

Skills:
Desired - Customer service expierence

Education:
Bachelors

Experience:
0-1 years

Qualifications:
Must have a bachelors degree


THIS POSITION START DATE WILL BE FEBRUARY 3rd 2020.

Various shifts on various days, 8hrs, 10hrs, Days, Nights, Swing, Early Morning.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Apply Now