Professional Customer Service in Orrville
Melissa, Jessica, Spherion
Professional Customer Service
Team Manager, Customer Service
$14.00 - $16.00/hr
Work with a third party brokerage firm
and/or customer to research and resolve invoice deductions on customer
payments, and drive efficiencies in the order-to-cash process. A Customer
Service Representative should be detail oriented and possess strong analytical
and communication skills. In addition, this individual should be a team player
who is open to asking questions to learn and grow within the department.
KEY RESPONSIBILITIES Work with a third party brokerage firm to research and resolve invoice deductions on customer payments that support key accounting and finance decisions. Monitor the performance of brokers on pre-determined deduction goals and timely follow up with customers on unauthorized deductions. Help research and resolve customer shipment discrepancy claims using warehouse shipping and receiving documents to improve invoice accuracy and aid in deduction resolution. Analyze customer invoice accuracy metrics to identify the root cause of pricing discrepancies and drive corrective actions when issues are identified. Work internally with Sales Managers to report on customer deduction issues impacting the funding of promotional sales events. Build strong partnerships with brokers, while identifying process improvement opportunities that benefit both the customer and the company. Serve as the single point of contact for all inquiries related to invoice deductions. Manage a combination of daily responsibilities and special projects to support current business activities and needs. Analyze customer debits and credits to post and apply funds for the reconciliation of payments.
Education Bachelor’s Degree required. A Business degree is preferred. Experience 1 - 3 years of related business experience is preferred.
Other Strong analytical skills to develop and support action plans for achieving organizational goals. Strong problem solving skills needed in managing complex business situations. Ability to organize information and prioritize tasks to meet deadlines in time sensitive situations based on customer needs. Excellent interpersonal skills to achieve effective communication (both written and verbal) with internal and external customers. Ability to display indirect leadership across other functional areas to accomplish customer goals. Proficient computer skills, including Microsoft Word, Excel, and PowerPoint.
Interested in this great opportunity? Submit your resume via email to email@example.com or contact our office for more information:
209 Hostetler Rd.
Orrville, OH 44667
Spherion Mid Ohio is an EEO/AA employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.