The Relationship Manager is responsible for managing post-production Change Requests, Plan Rollouts and other work that changes scope and requirements of client deliverables already in production. The Relationship Manager has a thorough understanding of customer's current business and utilizes knowledge in the areas of healthcare claims, EDI and payment and remittance advice's in order to facilitate delivery of change requests utilizing analysis, development and QA resources on the Service Delivery team.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Working hours: Monday - Friday
Bachelor's degree (B. A.) from four-year college or university; Computer Science, Information Systems, Engineering or equivalent preferred.
IT business process skills and certifications (PMP, ITIL, Six Sigma, etc.) are preferred.
Excellent written, verbal, and presentation skills appropriate to both technical and management clients, including effective interaction with senior executive to C-level personnel.
Strong organizational skills with an ability to manage competing client demands, multiple priorities, commitments and projects.
Strong analytical skills regarding technical and project management issues.
Client server applications with knowledge of network and hardware infrastructure.
5+ years of experience in a "customer facing" environment such as sales, technical consulting or enterprise customer support.
Ability to troubleshoot technical issues at a high level to determine appropriate path to resolution.
Exemplary customer service attitude with business development and customer relationship management experience.
Ability to facilitate and harness cross-team collaboration working with teams in person and virtually
Travel may be needed up to 30 percent of the time.
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