Quality Assurance Clerk

Pharr, Texas
Administrative & Support Services
Job Type
US$ 12.67 - US$ 17.08 per hour, $12.67 - 17.08 per hour + none
Ref. Number
Koon,Vicki L., Spherion
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Job Description

Job Summary:

This position is responsible for monitoring and evaluating inbound and outbound calls, data entry, faxes, emails and other transactions against established standards and criteria to ensure compliance.

Essential Job Duties:

??? Monitor and evaluate inbound and outbound calls, data entry, faxes, emails and other transactions against established standards and criteria
??? Maintain accountability for accurately completing observations using required systems and tools
??? Communicate key insights and findings to management
??? Successfully participate in calibration sessions to ensure alignment to overall Quality Assurance (QA) vision
??? Maintain overall balanced performance (productivity, attendance, etc.)
??? Retain current knowledge regarding applicable policies, processes and regulations
??? Research and gather data for special projects and initiatives

Education and Experience Requirements
??? High school diploma or GED required
??? At least one year experience in a Quality Assurance role (preferably in a contact center or customer service environment) required
??? Ability to speak and read English and Spanish clearly, professionally, and fluently required
??? Strong analytical skills and attention to detail
??? Strong oral and written communication skills
??? Strong knowledge of program-specific processes, policies and systems
??? Proficiency in PC skills, such as Word, Excel, Outlook, Access, etc.
??? Ability to perform comfortably in a fast-paced, deadline-oriented work environment
??? Good interpersonal skills and ability to work well with a wide range of individuals
??? Ability to work as a team member, as well as independently
??? Ability to facilitate and/or participate in group discussions and collaborative problem-solving
??? Knowledge of Quality Assurance policies and processes
??? Demonstrated resourcefulness with ability to take initiative in development and completion of work

Working hours: Any 8.5 hours, Mon-Sun

United States Citizen, Bilingual Spanish/English, call 956-961-4298 ASAP for more details!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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