Quality Complaint Analyst

Owatonna, Minnesota
Manufacturing & Production (Production Occupations)
Job Type
Working Hours
8:00 AM - 4:30 PM
US$ 16.00 - US$ 20.00 per hour
Ref. Number
Martin, Michelle, Spherion
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Job Description

The Quality complaint analyst is responsible for the initial evaluation of non-serious and serious quality complaints against products and services. The role supports the initial review and assignment of issues into various departments and ensures that they are fully resolved in a timely manner. This may include, but is not limited to verification of the customer claim, lot/serial number verification, trend analysis, quarantine and sorting activities along with escalation in serious complaints.

Responsible for Customer Complaints Management (coordinate actions, track actions, analyze customer complaints for trends and escalations)
Evaluates and assigns complaints internally to the needed function
Monitor group mailboxes for critical communications from business partners.
Work directly without immediate supervision to collaborate on appropriateness of response taking complaints and financial business risk into account
Monitors Complaint Records in QMS to ensure standard process is adhered and complaint closure as required.
Compile and monitor data for trending analysis by product
Assists with maintenance of training presentations for complaint processes
Perform other essential and related peripheral duties as may be assigned

Working hours: 8:00 AM - 4:30 PM

Demonstrate discipline and consistency regarding adherence to established standards, policies, and procedures
Read and interpret blueprints, drawings, and applicable specifications
Intermediate computer skills including MSOffice Applications (Microsoft Excel, PowerPoint, Access, Outlook)
Excellent interpersonal skills (must be a team player willing to lead, work cross functionally with various departments effectively)
Basic understanding of quality practices
Must be flexible in changing priorities
Experience in analyzing large sets of data to identify root causes and implement action items through structured problem solving approach
Excellent written and verbal communication skills using the English language.
Excellent organizational skills

High School

0-1 years

High School Diploma required;
3+ years of experience in quality or manufacturing environment
Experience in Quality Control and/or Quality related roles preferred
Knowledge in SAP Platform preferred
Knowledge in BPS and/or Lean & Quality tools desired

Apply online today or call us at 507-451-3400 to schedule an interview.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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