Real Time Service center Specialist

posted:
Location
Temple, Texas
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
8:00 AM - 7:00 PM
Salary
US$ 11.00 per hour
Ref. Number
S_40756
Contact
Calaf, Jorge, Spherion
Phone
254-778-0533
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Job Description

Handle customer service issues via direct interface with the customer when appropriate in order to expedite solutions. Solicit higher level approval for all situations exceeding experience/training, department scope or assigned
level of authority.

Responsibilities:
Responsible for researching and preparing the proper response to customer complaints and inquiries by interacting
with team members, employees and managers in the branches/ lending and support departments as needed to
complete assigned tasks
??? Responsible for resolving operational and/or technical issues in accordance with established operating policies and
procedures.
??? Solicit input from team when making critical decisions related to operational improvement opportunities, changes in
workflow, etc.
??? Involved with all customer points of contact including, but not limited to Banking Centers, IVR, Call Center, Internet,
Lending, and Support Operations.
??? Facilitate customer engagement strategy to build customer loyalty
??? Focus on meeting critical deadlines, identifying operational efficiencies, and developing team members
??? Knowledgeable of all FCBI systems and procedures
??? Establish and maintain solid working relationships with all levels, departments, and locations within FCBI
??? Other duties as assigned

Working hours: 8:00 AM - 7:00 PM

Skills:
- Excellent oral and written communication skills
- Excellent customer service and phone etiquette skills
- Experience and/or ability to adapt to a fast-changing environment
- Demonstrate good judgment/ problem solving skills when making decisions
- Ability to meet deadlines, maintain information confidentiality and perform well when dealing with difficult
individuals or situations
- Working knowledge of Microsoft Office
- Detail oriented and ability to multi-task
- Must successfully pass background investigation according to company policy
- Must be able to get along with co-workers and work effectively in a team environment

Education:
No Degree Required

Experience:
1-4 years

Qualifications:
Associates Degree or higher preferred. High School Diploma or equivalent required.


spherion.com

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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