Reassignment Coordinator

Draper, Utah
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
8:00 AM - 5:00 PM
US$ 17.00 - US$ 18.00 per hour
Ref. Number
Roman, Maryann, Spherion
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Job Description

The Reassignment Coordinator will be responsible for coordinating a number of tasks to support the Reassignment Team. The ideal candidate has proven ability to manage multiple projects and responsibilities simultaneously whilst maintaining excellent service and exceeding expectations, often in difficult or challenging circumstances. Additionally, the candidate must have strong problem-solving skills and be results-oriented to proactively manage and deliver to the expectations whilst protecting the interests of the Company and its investors.

Hiring Immediately.

* Customer and Sales Queries
* Manage and prioritize a high volume of internal and external inquires via email and phone and provide basic information regarding the reassignment process. Be pro-active and anticipate potential problems before they arise
* Reassignment Folders - Open and Prepare the Reassignment Folders ready for the assigned agent including all required contractual and financial information
* Audit and Close Folders - Review each case file before it is closed. Audit for accuracy and completeness and provide to Supervisor for review and approval
* Data Entry - On approval from Supervisor, enter relevant information and financial data into the Reassignment Database
* Other duties as assigned

Working hours: 8:00 AM - 5:00 PM

- Highly organized and process oriented with the ability to handle multiple deadlines simultaneously
- Excellent customer service and interpersonal skills
- Calm and positive manner, ability to handle escalated or angry customers
- Proficient in the use of Internet Explorer, Adobe Acrobat Professional, MS Office
- Outstanding written and verbal communication skills
- Mature, calm, collaborative and positive demeanor
- Flexible and adaptable, with the ability to adjust to different situations and process changes
- Excellent written and verbal communication skills required
- Excellent customer service skills required
- Regular, reliable and predictable attendance required
- Ability to work well with others in a collaborative team environment

High School

0-1 years

Call center experience preferred or a four year college degree in a financial or business related field (or equivalent experience) preferred.

Text CUSTOMER SERVICE to 801-519-5093 to apply today!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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