Madison, Wisconsin
Administrative & Support Services (Office and Administrative Support Occupations)
Job Type
Working Hours
8:00 AM - 5:00 PM
US$ 13.00 - US$ 13.50 per hour
Ref. Number
Hennen, Grace, Spherion
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Job Description

This is a Front Desk/Receptionist for a 6-8 week temporary period. The Receptionist is responsible for answering and directing telephone calls from member participants and/or potential member participants and vendors, scanning and classifying incoming mail and assigning it to the appropriate policy and workflow, and ensuring the clerical accuracy and completeness of various member communications and other mailings. Dependability, accuracy, and timeliness are very important and must be routinely delivered without significant ongoing supervision or technical assistance.

- Attend to the front desk by greeting visitors, accepting packages, and notifying the pertinent staff of such events.
- Answer and direct incoming phone calls, entering and updating member and other appropriate information into the Property & Casualty (P&C) policy administration system, the Retirement and Investment Services (RIS) administration system, and customer service management systems when applicable.
- Retrieve, scan, classify, and distribute incoming mail.
- Retrieve and route fax communications.
- Review Member Benefits general inbox and route e-mails to appropriate staff.
- Prepare outgoing mail.
- Imaging and electronically filing documents into the appropriate folders.
- Produce and distribute reports.
- Assist administrative staff with keeping accurate stock of inventory and ordering company supplies.
- Maintain procedural records for all assigned duties as appropriate.
- Complete special projects and assignments compatible with the skills and the experience presumed for incumbents in this position

Working hours: 8:00 AM - 5:00 PM

- Ability to efficiently and effectively navigate between different computer programs to document complete and appropriate information into the online systems while speaking on the telephone.
- Ability to quickly and accurately enter data into a personal computer or similar equipment.
- Verbal communication skills, including ability to verbally convey routine information in a clear and concise manner, listening effectively, and responding appropriately.
- Ability to accurately perform basic math calculations and file information alphabetically.
- Ability to work as a constructive member of a team, sharing technical expertise as needed.

High School

1-4 years

- High School Diploma or equivalent.
- 7 months to 1 year of prior administrative or office experience.
- Knowledge of and experience utilizing word processing and calendaring and e-mail applications (Microsoft Outlook and Word preferred).
- Knowledge of proper telephone etiquette.

Apply Today!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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