Remote Call Center Representative

Columbus, Georgia
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
8:00 AM - 5:00 PM
US$ 14.00 - US$ 15.00 per hour
Ref. Number
Comonte, Amanda, Spherion
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Job Description

Spherion Staffing is currently seeking dynamic, well founded Call Center Representatives to join a reputable local company. This is a temporary opportunity with potential for permanent hire. This position will begin in a remote model but will transition into on-site in Columbus, GA early 2021.

Responsible for completing training program.
Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
Analyzes problems and provides information/solutions
Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database
Thoroughly documents inquiry outcomes for accurate tracking and analysis.
Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
Researches and analyzes data to address operational challenges and customer service issues.
Provides external and internal customers with requested information.

Working hours: 8:00 AM - 5:00 PM

Impeccable Customer Service Skills
Telephone Etiquette
Attention to Detail
Conflict Resolution
40 WPM

High School

1-4 years

Must have a minimum of 2 years consecutive experience within the same employer
HS Diploma or equivalent
Must pass the appropriate pre-employment assessment
Must pass background and drug screen

All interested candidates are encouraged to apply at Please, no phone calls. A recruiter will contact all applicants within 48 hours of application submission.
We look forward to working with you!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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