REMOTE- Chico's Customer Service

posted:
Location
Fort Myers, Florida
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temp to Perm
Working Hours
Various Shifts Available
Salary
US$ 12.00 per hour
Ref. Number
S_61501
Contact
Mercure,Melissa, Spherion
Phone
2399399999
Apply Now

Job Description

Spherion staffing is seeking high energy customer service reps for PT and FT work! This job can be done 100% from home after a 2 week onsite training class is completed. This is a great job if you are looking for flexibility in your schedule. You must be available to work weekend shifts. You will have the opportunities to advance quickly and gain additional pay by taking on training for Omni (Chat functions). If you are computer savvy and have great customer service skills this job is for you!!!

Paid classroom training starting August 17th. Training hours will be Mon-Fri 9am-6pm for 2 weeks on the Chico's campus. You can't miss any days during the training or you won't be able to advance.

After the training you will be issued equipment to work from home and you will have a set schedule.

Responsibilities:
-Use customer service and sales skills to optimize the opportunity of each customer contact.
-Identify and handle customer phone inquiries completely and accurately.
-Resolve customer complaints and problems to the satisfaction of the customer.
-Educate the customer about the products and services.
-Complete and maintain accurate customer data including documentation of discussions, issues, customer requests or other relevant information into Contact Center systems as required.
- Maximize opportunities to upsell or cross-sell company products and services.
-Suggest Contact Center process improvements and participate in Contact Center initiatives for increased effectiveness.
-Conduct outbound calls for customer surveys, marketing and notification purposes.
?Use technology tools as directed and within established guidelines.
-Maintain confidentiality of all company and customer data/information.
-Participate in individual and team trainings and meetings to ensure knowledge is up to date.
-Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem.
-Able to work independently, adhere to work schedule and manage regular duties with minimal supervision.
-Able to work at your home base campus (Winder or Fort Myers) when scheduled in advance (e.g., meetings with Supervisor, team meetings, training, etc.) or in unable to work remotely for any reason.
-Other miscellaneous duties assigned.

Working hours: Various Shifts Available

Skills:
-Situational Adaptability
-Action Oriented
-Culture
-Technical Skills - Microsoft Suite
-Decision Quality
-Interpersonal Savvy
-Technical Skills - Customer Service

Education:
High School

Experience:
0-1 years

Qualifications:
-H.S. Diploma or GED
-2 Years of sales/customer service experience
-Outstanding interpersonal and relationship building skills
-Excellent verbal and written communication
-Excellent detail orientation, with the ability to learn and follow policies and procedures correctly
-Strong computer proficiency in Microsoft Office products
-Ability to organize and communicate information clearly


Apply directly and a recruiter will contact you to set up a pre-screening!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Apply Now