Remote Client Service Representative

posted:
Location
Madison, Wisconsin
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temporary
Working Hours
8:00 AM - 5:00 PM
Salary
US$ 16.00 - US$ 17.00 per hour
Ref. Number
S_65931
Contact
Shedosky, Alicen, Spherion
Phone
608-274-6000
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Job Description

We are looking for a Seasonal Client Service Representative with a positive, can-do attitude for our client to work remotely. This client is a 3 rd party benefits company offering a variety of products and services to customers in all 50 states.

Responsibilities:
- Provide prompt, courteous, and professional customer service ensuring customer needs are met with the first call and expectations are met in order to retain and grow the value of our existing business.
- Maintain proficiency and knowledge, in product offerings and processes, for select client divisions and be able to promote, up sell, and cross sell new and existing services to the customers.
- Build trust by interacting with customers in a way that gives them confidence in the intention at the time of the interaction and those of the organization.
- Promptly and accurately document relevant actions in operation systems to ensure subsequent quality service to customers by other employees.
- Facilitate problem resolution and continuous customer satisfaction improvement efforts, including effective documentation and communication of issues to the appropriate parties. Uses appropriate problem-solving research tools.

Working hours: 8:00 AM - 5:00 PM

Skills:
- Effective, professional and sophisticated communications skills, emphasis on written and verbal skills.
- Ability to effectively deal with stressful and confrontational situations with customers.

Education:
High School

Experience:
1-4 years

Qualifications:
- Education or equivalency to a high school diploma.
- Minimum of 1-2 years??? demonstrated experience in a front line customer service environment dealing with clients.
- Minimum of 1-2 years??? experience working in professional office environment.
- Previous experience working remotely preferred


Apply Today!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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