Works with prescribed and/or internal personnel relative to customer service concerns, requests and/or placing orders via telephone, email and fax. Assembles comprehensive detail of events, identifies gaps in service and processes. Responsible for answering request in a timely manner as wells as proper detailed keeping of all records regarding any participant interaction. Ability to work in a fast paced call center work environment, problem solving and troubleshooting skills. Review orders for payment queues/ payment issues and updating the systems with accurate information. Handles inbound/outbound calls from participants when needed to process order requests. Effectively defuse customer escalations and resolve issues with their prescription benefits utilizing the available resources, databases and references to perform the required task. Ability to research and investigate orders that cannot be identified in our database obtaining any necessary missing information. Partner with other departments for timely resolution of requests/inquiries to include pharmacy, shipping, customer care, finance, claims processing and eligibility. Following up on requests to ensure they were handled appropriately and in a timely manner. Assists in other queues outside of normal work area where cross-trained. Meets or Exceeds department performance standards including productivity, quality and attendance.
Working hours: 9:00 am -5:30 pm
High School Diploma or GED required; additional education and/or relevant training preferred. Certified Pharmacy Technician is a PLUS
* Microsoft Proficient
* Health insurance background a plus
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.