Returned Goods Specialist

Owatonna, Minnesota
Warehousing & Distribution (Transportation and Material Moving Occupations)
Job Type
Working Hours
8:00 AM - 4:30 PM
US$ 16.00 per hour
Ref. Number
Martin, Michelle, Spherion
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Job Description

This position is responsible for properly creating and processing return orders for customer returned product including the physical handling of the product. Processes are completed in accordance with quality requirements and time guidelines based on each product.

Make appropriate decisions regarding credits to accounts and sales order priority to ensure customer retention and
Accurately create and fully process return sales order (create order, verify customer account information and
prepare for approval to Account team, generate credit)
Manage the physical inventory by assigning and processing appropriate financial transactions for the product.
Enforce the return policies and escalate visibility of policy deviation.
Identify the proper method for disposition of returned product including scrap processes.
Evaluate the appropriate follow-up with the customer service representative.
Ensure inspection, testing, and repackaging is completed before product is put back to stock.
Communicate within the department, support departments, and with suppliers to ensure proper process
implementation while continually complying with updated service return methods.

Working hours: 8:00 AM - 4:30 PM

Knowledge of returned goods processes and procedures preferred.
General PC skills, including general knowledge of Microsoft Word and Excel.
Data entry skills including 6,000 keystrokes per hour.
Excellent written and verbal communication skills.
Ability to accurately enter alphanumeric data.
Ability to be flexible working in multiple job locations within department.
Demonstrated ability of being a self-starter.
Ability to work independently and with a team.
Normal business and warehouse environment;

High School

1-4 years

High school education or equivalent required. Some college education preferred.
2-5 years of previous customer service or inventory control experience required.
Forklift certification or willing to become forklift certified required.
Knowledge of returned goods processes and procedures preferred.
Repetitive keyboard use and constant use of computer monitor; Ability to lift up to 40 lbs

Apply online or contact us at 507-451-3400.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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