Sales Support Representative

posted:
Location
Liberty Lake, Washington
Industry
Administrative & Support Services
Job Type
Temp to Perm
Salary
US$ 14.00 - US$ 16.00 per hour, $14 - 16 per hour + none
Ref. Number
S_16802
Contact
Tina Jannsen, Spherion
Apply Now

Job Description

Job Overview
The Sales Support Representative is responsible for providing customer service and managing the sales processes of their assigned Account Executive. This involves, but is not limited to: quoting, ordering and account management, mailbox and call management, part requests, report generation, order fulfillment, reporting, and collections. Pre-sales support functions include: pre-qualification of accounts, product pricing, research, configuration and product information. These positions are back office support no sales.


Essential Functions of the Job:

- Make outgoing client calls in support of the organization's sales requirements.
- Work on special projects for clients and sales force as needed.
- Attend Company, vendor, and publisher trainings and webinars, as directed.
- Build relationships with other departments and increase efficiencies where applicable.
- Prepare, manage and submit sales quotes accurately into the appropriate quote entry system.
- Research technical information on product requests and ensure access to procurement.
- Ensure all client purchase orders/credit card orders are entered, configured.
- Ensure contract compliance.
- Provide reporting for clients.
- Assist clients with their web accounts.
- Ensure correct and accurate order fulfillment
- Follow-up on all open client returns in a timely manner.
- Follow through to make sure the replacement order (if applicable) is placed and shipped.
- Positive interaction with Customer Service /Purchasing on RA/Replacements.
- Keep sales force informed of any problems and final resolution of issue.
- Provide order status for client base.

Working hours: Mon - Fri

Skills:
MINIMUM REQUIREMENTS
Education and/or Experience
Bachelor's degree (B. A.) from four-year college or university; or two to six years related experience and/or training; or equivalent combination of education and experience. Strong knowledge of IT products and services needed. Advanced knowledge of Microsoft Office Suite.

Spherion is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Apply Now