Seasonal Customer Care Specialist

Madison, Wisconsin
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Working Hours
7:00 AM - 7:00 PM (Various Shifts Available)
US$ 14.50 - US$ 15.00 per hour
Ref. Number
Moto Gladys Igahara, Spherion
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Job Description

Our East side client is looking for experienced customer service representatives to join their team! This is a temporary role lasting about 2+ months, with the potential to be hired on. This client is a benefits company offering a variety of products and services to customers in all 50 states.

Our client is looking to hire exceptional customer service professionals for their Jan. 21 class, and Jan. 28 class!

- Provide prompt, courteous, and professional customer service ensuring customer needs are met with the first call and expectations are met in order to retain and grow the value of our existing business.
- Maintain proficiency and knowledge, in product offerings and processes, for select client divisions and be able to promote, up sell, and cross sell new and existing services to the customers.
- Build trust by interacting with customers in a way that gives them confidence in the intention at the time of the interaction and those of the organization.
- Promptly and accurately document relevant actions in operation systems to ensure subsequent quality service to customers by other employees.
- Facilitate problem resolution and continuous customer satisfaction improvement efforts, including effective documentation and communication of issues to the appropriate parties. Uses appropriate problem-solving research tools.

Working hours: 7:00 AM - 7:00 PM (Various Shifts Available)

- Clear and effective communication
- Ability to respond quickly and accurately to external client inquiries and provides complete information
- Ability to receive and use supervisor feedback to demonstrate growth in the position
- Ability to learn and use multiple systems simultaneously
- Adaptability to change, openness to new ideas, ability to take on new responsibilities, handle pressure, and adjust plans to meet changing needs
- Deals with problems as they arise, focusing energy and resources on those situations until resolved; identifies new opportunities and takes action; takes on new responsibilities when needed
- Balanced, both results and customer oriented- ability to take ownership of meeting expectations and deliver on commitments
- Adherance to appropriate core values at all times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches

High School

1-4 years

- Highschool diploma or equivalent
- One or more years of demonstrated experience in a Front Line Customer Service environment

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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