Seasonal Tech Support

posted:
Location
Mankato, Minnesota
Industry
Customer Service & Call Center
Job Type
Temporary
Salary
US$ 12.00 per hour, $12 per hour + none
Ref. Number
S_19847
Contact
Friedrichs, Carissa, Spherion
Phone
507-387-2200
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Job Description

Customer Service Representative - Ensures that customers receive the best service possible through positive interactions via various communication channels such as voice, email, internet chat and social media to ensure orders are processed correctly whether in a call center or non call center customer service environment. Maintains regular contact with customers to process orders, answer questions on and guide customers through product choices and options, provide information on pricing, status of order, address any quality or service concerns, handle complaints or technical questions, and ensure order is completed and shipped on time. Work is transactional and highly service orientated with a relatively short sales cycle. Representatives are typically expected to make suggestions to customer on other products and/or services in an effort to up sell an order and may receive incidental additional incentives or SPIFFs for short term contests or promotions. These incentives are typically not a significant addition to their compensation and performance evaluations are not based on specific sales quotas. Representative may be assigned to take/process orders and provide support for a specific customer group, account or company.

Working hours: MONDAY - FRIDAY 8:00 AM - 5:00 PM

Skills:
High School Diploma

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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