Senior Client Service Consultant

posted:
Location
Middleton, Wisconsin
Industry
Administrative & Support Services (Office and Administrative Support Occupations)
Job Type
Full-Time
Working Hours
8:00 AM - 5:00 PM
Salary
US$ 50,000.00 - US$ 55,000.00 per hour
Ref. Number
S_39385
Contact
Moto Gladys Igahara, Spherion
Phone
608-274-6000
Apply Now

Job Description

Join our fabulous west side client as a Senior Client Service Consultant! This is a direct hire role with a 100% employee owned company that offers competitive benefits! See below!

The Senior Client Service Consultant is responsible for developing, managing and growing long-term relationships with the company's clients and brokers. This position manages all aspects of the client relationship following implementation and ensures customers are satisfied with the products and services. This position will work across all areas of the organization to utilize internal resources to proactively analyze and manage various and complex benefit issues.

Responsibilities:
- Serve as primary point of contact and organization resource for assigned clients, providing exceptional service and consultation to inquiries, issues and opportunities utilizing interpersonal skills including diplomacy, tact and empathy
- Establish, maintain and foster trusted advisor relationships with clients and brokers
- Create and manage Service Plans for all assigned clients incorporating feedback from client surveys and feedback collected throughout the year in a proactive, solutions-based manner

Working hours: 8:00 AM - 5:00 PM

Skills:
- Positive and professional communication skills
- Benefits administration knowledge
- Demonstrate effective verbal and written communication skills
- Excellent business acumen
- Presentation skills

Education:
Bachelors

Experience:
1-4 years

Qualifications:
- Bachelor Degree in Business or related field (which may be substituted by four years directly related experience)
- Three years of experience in a customer-centric consultative and relationship management role
- Successful experience in coordinating activities and managing priorities in a fast paced environment
- Prior experience working in the tax-advantaged benefits industry is preferred.


Apply Today!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Apply Now