Senior Client Services Consultant in Middleton

posted:
Location
Middleton, Wisconsin
Industry
Administrative & Support Services
Job Type
Full-Time
Salary
US$ 50,000 - US$ 57,000 per year, $50k - 57k per year + none
Ref. Number
S_12062
Contact
Baccheschi,Claudine, Spherion
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Job Description

Job Title: Senior Client Services Consultant

Our 100% employee owned client is seeking a Senior Client Services Consultant to add to their team! This position contributes to the company's success by assisting clients with their questions regarding COBRA, FSAs, HRAs, and HSAs. You will not only be able to develop long term and lasting relationships, but also have opportunities to present information at client sites. If you meet the required qualifications below, apply today!

Summary of Key Responsibilities:
This position is responsible for developing, managing and growing long-term relationships with clients and various brokers across all product service offerings, including COBRA, FSA, HRA, HSA and Transportation. This position oversees all aspects of the client relationship following implementation and ensures clients are satisfied with products and services.

Specific responsibilities include: manage and grow the client relationship through high-quality customer service; manage and resolve complex issues in a constantly changing technical environment; manage plan design changes while maintaining a big picture view; create and manage a client service plan for all assigned clients; act as an advocate for our the clients, partners and brokers to develop solutions, resolve issues and identify business process improvements; participate as a subject matter expert on various internal projects; participate in the sales process as needed, including attending finalist meetings and/or attending benefit fairs; other duties as assigned.

Working hours: 1st shift Monday-Friday

Skills:
Required Qualifications, Skills, and Knowledge:
-Bachelor's degree or 4 years equivalent experience
-Must have a minimum of 3 years of experience in client development
-2 years of prior experience presenting information and group facilitation
-Intermediate knowledge of Word, Excel, and Outlook
-Basic knowledge of Powerpoint

Benefits: This direct hire role offers a fresh and positive work environment with opportunities to display your outgoing personality skills! There are conference rooms onsite which also offer Madison themed rooms and stand up desks are available as well. They also offer a competitive benefits package with 401(k) options, access to their cafeteria plan, and other great benefits.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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