Senior Client Services Consultant

Middleton, Wisconsin
Administrative & Support Services
Job Type
US$ 50,000 - US$ 55,000 per year, $50k - 55k per year + none
Ref. Number
Claudine Baccheschi, Spherion
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Job Description

Be a part of a growing 100% employee-owned company! Spherion is currently seeking qualified candidates for a direct hire Senior Client Service Specialist position due to growth in a Madison based business. This position is responsible for developing, managing and growing long-term relationships with clients and various brokers across all prod. This position oversees all aspects of the client relationship following implementation and ensures clients are satisfied with products and services.

-Manage and grow the client relationship through high-quality customer service; manage and resolve complex issues in a constantly changing technical environment
-Manage plan design changes while maintaining a big picture view; create and manage a client service plan for all assigned clients
-Act as an advocate for our the clients, partners and brokers to develop solutions, resolve issues and identify business process improvements
-Participate in the sales process as needed, including attending finalist meetings and/or attending benefit fairs; other duties as assigned.

Working hours: 1st shift

-5 years or more client relationship management experience
-Experience within a regulated environment such as insurance, banking, or a similar industry
-Professional experience managing an external client base
-Excellent judgment skills with superior ability to make critical decisions

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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