Senior Customer Service Representative

Duluth, Minnesota
Customer Service & Call Center
Job Type
US$ 15.00 per hour, $15 per hour + none
Ref. Number
Kvale, Sarah, Spherion
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Job Description

Job Duties:
--Answer incoming phone calls from customers and identify the type of assistance they need
--Handle escalated calls, resolving more complex customer issues in a one and done manner
--Ask questions and listen actively to identify issues while documenting required information in our computer systems
--Prior knowledge of HSA, FSA and/or HRA's helpful but not required
--Must be familiar and efficient in keyboarding and have the ability to talk and type at the same time
--Assist customers in navigating company website and encourage them to become self sufficient
--Meet performance goals: efficiency, call quality, caller satisfaction, and attendance

Working hours: 7:00am - 9:00pm

--Minimum 1 year experience with customer service or phone support role, and office or call center setting
--Required high school diploma/GED OR 10 years of equivalent working experience
--Familiarity with computer and Windows PC applications, ability to learn new and complex computer system applications
--Ability to multi-task duties, understand multiple products and multiple levels of benefits within each product
--Ability to remain focused and productive each day though tasks may be repetitive
--Effective communication skills

Physical Requirements:
--Position consists of extended periods of sitting at a computer and use of hands/fingers across keyboard or mouse in an office environment

--Must be able to work regularly scheduled shifts within hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed.
--Must be able to successfully complete the Customer Service training classes and demonstrate proficiency of the material
--Mandatory training for first few weeks after start date from Monday-Friday 8:00am - 4:30pm
--After training, employees will work 8 hour shift between the hours of 7am-9pm. 8:00am-4:30pm on weekends may also be required

--Dress Code: Business Casual

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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