Senior Customer Service Representative

posted:
Location
Duluth, Minnesota
Industry
Customer Service & Call Center
Job Type
Temporary
Salary
US$ 16.00 per hour, $16 per hour + none
Ref. Number
S_19481
Contact
Kvale, Sarah, Spherion
Phone
218-722-8003
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Job Description

Looking for motivated Customer Service Representatives to work full-time at a company in Duluth, MN. This is a temporary 3-4 month position starting early December. The first 2 weeks of the assignment will be a training period working hours between 8am-4:30pm CST. After training, Customer Service Representatives will be working 8 hour shifts, 40 hours per week sometime within the company's hours of operation (7am-11pm CST). The right candidate will have some flexibility within shift hours, but once a schedule has been decided it will be consistent for the remainder of the assignment.

Job duties may include, but are not limited to:
--Answering incoming calls from consumers with questions about spending cards, website navigation and other internal procedures
--Taking inbound calls from consumers and researching issues over the phone
--Utilizing the computer database to verify and document information
--Consistently meeting established productivity, schedule adherence, and quality standards

Working hours: 7:00am - 11:00pm

Skills:
Must have qualifications/experience:
--1 year of customer service experience or experience in an office setting environment using the telephone and computer
--High school diploma, GED, or 10 years of equivalent working experience required
--Available to work 40 hours per week, 8 hour shifts anytime within the operating hours of the site (7am-11pm CST)
--Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications as needed
--Ability to navigate a computer while on the phone
--Ability to multi-task and stay organized
--Ability to remain focused and productive each day though tasks may be repetitive
--Willing to work and contribute in a team environment
--Knowledge of Eligibility processes, practices and concepts preferred.
--Basic knowledge of managed care industry preferred

Physical Requirements and Work Environment:
--Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
--Call center environment with moderate noise level due talking, computers, printers.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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