Senior Customer Service Representative

posted:
Location
Duluth, Minnesota
Industry
Customer Service & Call Center
Job Type
Temporary
Salary
US$ 16.00 - US$ 24.00 per hour, $16 - 24 per hour + none
Ref. Number
S_21721
Contact
Kvale, Sarah, Spherion
Phone
218-722-8003
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Job Description

We are looking for Senior Customer Service Representatives to start immediately and to work around 2-3 months. This temporary position is full-time 40 hours per week at $16 per hour with scheduled shifts on Monday-Fridays 7:00am-9:00pm and/or weekends from 8:00am-4:30pm. Some overtime is required, usually around 10 hours per week at $24 per hour.

Job duties may include, but are not limited to:
--Responsible for answering incoming calls from consumers with questions about Health Savings Accounts, website navigation and other internal procedures
--Must be able to multi task - taking inbound calls from consumers and researching issues over the phone
--Consistently meet established productivity, schedule adherence, and quality standards
--Must be a quick learner that is able to apply what was learned in training quickly to the live call environment
--Must have good communication and listening skills.

Working hours: 7:00am-9:00pm

Skills:
Skills and Qualifications:
--Must have a high school diploma/GED OR 10 years of equivalent working experience
--Must be familiar with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
--1 year of customer service experience analyzing and solving customer problems OR 1 year of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
--Prior stable work experience
--Ability to remain focused and productive each day though tasks may be repetitive
--Willing to work and contribute in a team environment

Physical Requirements and Work Environment:
--Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
--Service center environment with moderate noise level due to Representatives talking, computers, printers.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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