Senior Customer Service Representative

posted:
Location
Duluth, Minnesota
Industry
Customer Service & Call Center (Office and Administrative Support Occupations)
Job Type
Temporary
Working Hours
7:00 AM - 6:00 PM (Various Shifts Available)
Salary
US$ 16.00 per hour
Ref. Number
S_46435
Contact
Kvale, Sarah, Spherion
Phone
218-722-8003
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Job Description

Spherion currently has multiple openings for Senior Customer Service Representatives at a large Fortune 500 company in Duluth, MN. This is a long-term temporary position with full-time hours starting early September and going through the annual enrollment and open enrollment period. Pay is at $16 per hour with scheduled shifts Monday - Sunday 7:00am - 6:00pm. Overtime is infrequent, but may be mandatory during peak enrollment period. Overtime pay rate is $24 per hour for any hours worked over 40 hours in a week.

Responsibilities:
--Responsible for answering incoming calls from consumers with questions regarding insurance premium billing and enrollment
--Some outbound calls to follow-up with earlier phone conversations
--Must be able to multi task - taking inbound calls from consumers and researching issues over the phone
--Consistently meet established productivity, schedule adherence, and quality standards
--Must be a quick learner that is able to apply what was learned in training quickly to the live call environment
--Must have good communication and listening skills.

Working hours: 7:00 AM - 6:00 PM (Various Shifts Available)

Skills:
--Must be familiar with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
--Ability to remain focused and productive each day though tasks may be repetitive
--Willing to work and contribute in a team environment
--Basic math skills to calculate balances due and identify errors
--High level of accuracy
--High level of professionalism
--Ability to handle confidential information
--Ability to de-escalate an irritated called in a calm, professional, and compassionate manner

Education:
High School

Experience:
1-4 years

Qualifications:
--High school diploma or GED
--1 year of customer service experience analyzing and solving customer problems OR 1 year of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties

--Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
--Service center environment with moderate noise level due to Representatives talking, computers, printers.


*Positions are filling up fast! Don't hesitate to apply online today or give us a call at 218-722-8003 to talk in more detail!*

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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