Senior Customer Service Representative

Madison, Wisconsin
Administrative & Support Services (Office and Administrative Support Occupations)
Job Type
Working Hours
8:00 AM - 5:00 PM
US$ 17.00 per hour
Ref. Number
Moto Gladys Igahara, Spherion
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Job Description

Spherion is working in partnership with Exact Sciences is actively recruiting for multiple high level customer service professionals to work as Provider Support Specialists. This is a DIRECT HIRE opportunity with a fantastic benefits package like 15 days PTO, a supportive and positive work environment, and a place to grow your talents!

Exact Sciences is a molecular diagnostic company with a focus on the eradication of colorectal cancer. They are committed to helping win the war on cancer through early detection. This position supports the Exact Sciences Sales Teams, Providers and internal customers throughout the organization.

-Answers incoming phone calls from Exact Sciences Sales team and clients.
-Places outbound calls as necessary.
-Responds to voicemail and email inquiries.
-Investigates and resolves issues or problems for the sales field, providers or other internal customers.
-Manages and resolves customer complaints, identifies and escalates high priority issues to management.
-Works as a team to identify process improvements and document new procedures for growth.
-Provides support to National Accounts.
-Responsible for maintaining current knowledge of changes to sales policies, organizational structure and territory assignments, as well as communications on sales strategy and initiatives.
-Conducts all assigned job duties in a timely and productive manner.
-Reports to work on time and follows attendance guidelines and schedule adherence practices.
-Cross functionally works to triage issues for appropriate resolution.

Working hours: 8:00 AM - 5:00 PM

-Excellent verbal and written English communication skills.
-Ability to accurately follow written and verbal instructions.
-Excellent problem solving abilities.
-Strong organizational skills.
-Ability to communicate effectively and professionally with all levels of staff through both verbal and written communications with attention to grammar and spelling.
-Possess a positive attitude with excellent interpersonal skills and the ability to interact and build strong working relationships with peers at all levels of the organization.
-Ability to work in a team environment and adapt to changing workload and circumstances effectively; able to respond to new information quickly.
-Disciplined, self-motivated & reliable; able to stay focused on a task and work independently; motivated to perform quality work; diligent about arriving to work on time and completing tasks that are assigned in a timely manner.

High School

4-7 years

-High School diploma or GED, some college coursework preferred.
-Four or more years of customer service experience, preferably in the healthcare industry or sales and/or sales support experience or Exact Sciences or Cologuard product knowledge and experience.
-Demonstrated experience working in a sales or customer service environment specialized in providing an exceptional customer experience.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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